Service and support

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Service and support

Service, Support, Production, Shipping

At Mues-Tec, we prioritize unparalleled service and support throughout your journey with us.

Our team is devoted to assisting you in choosing the ideal Smart Mirrors, Bathroom TVs, and Mirror TVs tailored to your distinct needs. Driven by our commitment to quality, our advanced production facilities guarantee that every product is meticulously crafted, upholding the pinnacle of design and technological excellence.

We ensure a seamless shipping process, delivering your order promptly and securely.

From initial product selection to after-sales support, Mues-Tec stands as your trusted partner in realizing the perfect blend of innovation and luxury for your interiors.

Service and support

Support Program

We will inform you in detail about the extensive technical support of MUES-TEC here:

MUES-TEC care program

Product certifications and licences

We offer comprehensive product certifications – both national and international (CE, CCC, SABER, UL) – and individual laboratory tests.

We offer OEM services, labeling your products with your name, logo and serial number and identify you as the manufacturer.

We hold the following licenses:

DVB-T2: Sisvel | We protect ideas – DVB-T2 – List of licensees

VP9: managed by Sisvel AV1: managed by Sisvel

Service and support
Service and support

Available worldwide for you: Smart Service Concepts

At Mues-Tec, we offer remote maintenance plans and have installation partners worldwide. Flexible service levels up to 24/7 are possible. For your national and international projects we develop tailor-made solutions for the required on-site services and their levels. Strategically positioned with offices in Germany, UAE, and China, we guarantee swift and proficient support to our customers.

Intelligent Logistic Concept

For our customers:

  • We offer worldwide shipping options, including Express, Air Freight, Train, and Sea, tailored to your budget and timeframe.
  • we provide drop-shipping: You order from us and we deliver directly to your client in your name. This saves storage and transport costs.
Service and support
Service and support

Fast delivery of goods: from the center of Europe…

Mues-Tec boasts state-of-the-art production facilities in both Germany and China, reflecting our commitment to delivering excellence on a global scale. Whether your order is processed in our German or Chinese factory, one thing remains consistent: our unwavering dedication to uncompromising quality.

Every product that bears the Mues-Tec name undergoes rigorous Quality Control (QC) checks. These checks, implemented with meticulous attention to detail, ensure that every Smart Mirror, Bathroom TV, and Mirror TV that leaves our facilities upholds the highest standards of craftsmanship and performance. With Mues-Tec, the assurance of exceptional quality knows no borders

Quality Policy and Standards

The quality of our products and services is most important to our customers and us. Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.

Our factories are regularly audited successfully by our customers and by independent certification organizations. The quality management of MUES-TEC has been certified according to the ISO 9001 standard since 2018.

Service and support

Support Program

We will inform you in detail about the extensive technical support of MUES-TEC here:

Quality is an integral part of all processes.

Quality management is a management task and obligation of all management personnel.

All employees are responsible for the quality of their work results (aim “zero errors”).

The continuous improvement of the qualification and competence of all employees is a main part of our quality management.

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Service and support